Comprehensive Client Services for Optimal Operations
We know managing public services can be overwhelming, which is why SocialBridge Technologies is here to help. SocialBridge is dedicated to helping you improve your operations through a comprehensive suite of services, tailored to empower you and those you serve. Our comprehensive array of services is designed to ensure you can maximize the return on your technology investment.
Implementation Process
Up and Running in a Matter of Days
SocialBridge is distinguished by the proactive approach we take with our clients. We dive into the planning phase, mapping out the implementation trajectory best suited for your unique needs. Our SaaS technology allows us to get you up and running and complete your installation within 48 hours of contract signing.
Our modular, adaptive system ensures that every implementation resonates with the success of your organization and empowers you to enrich the lives of your clients.
Our track record speaks for itself and to our expertise, spanning multiple sectors, such as housing, disaster management, workforce development, non-profits, and communities nationwide. We are excited to partner with you on your new software journey.
Training
Training With You in Mind
Our training team begins working with you immediately to prepare a customized curriculum. We plan our trainings with your success in mind. Part of every training is focused on working with agency administrators to customize your new software system. This ensures participants become skilled at utilizing the customization functions available throughout the application.
The SocialBridge curriculum includes a comprehensive walk-through of the entire application. During onsite trainings, we take the users through the complete intake process from end-to-end that includes adding or importing an individual, conducting needs and risk assessments, planning, referrals, milestones, and work history.
Hands-on Training Ensures Proficiency
Our trainers demonstrate the wide array of information clients can track and the application’s robust reporting capabilities. Our applications include the ability to search, report or export any information in the system. Training also covers features like ease of entry and access to case notes, activity tracking, grant reporting, form letter creation and mail merge, address label printing, document storage and retrieval and appointment tracking and more.
We offer hands-on sessions for all users, enabling them to practice with our trainers and put their newly attained knowledge to use. Typically, training is conducted onsite and in-person, unless otherwise needed.
Periodic Live Training Webinars
We also conduct periodic live training for our clients. These webinars serve as a great supplemental and continuing training tool for new and seasoned staff. Subscribers receive training in areas such as Resident Record, New Program Features, Corporate Customization, and much more. The webinars are conducted online and then archived for easy, on-demand access.
Technical Support
Fast, Friendly, Unbeatable Support
SocialBridge’s growing success and high level of customer satisfaction is the result of support policies and practices that are unmatched in the industry. Just read our testimonials and you’ll find a recurring theme of outstanding support.
The support team is rigorously trained to assist users and we pride ourselves in having live representatives answer every technical support phone call.
In addition to calling, you can also send technical support requests directly from our applications or via email. The system will relay these requests to our support specialists as well as other key people throughout the organization to ensure a quick response. We boast a response time of between 10 to 15 minutes on most requests.
